The philosophy that guided the development of Maxwell and Roman Gruber's business was that every customer should be made to feel significant and valued. Each night, one of the brothers would greet patrons by name. Executives holding business meetings were often comped in order to help provide them an air of importance with their guests. The billing was based on trust. Credit cards and cash were discouraged. Instead, all bills were mailed to customers. At the time of the restaurant's sale, less than $20,000 remained in outstanding bills. | Source: Shaker Historical SocietyDownload Original File
